Ordering
Where can i find the location of the store?Office Address: 2525 Rue Modugno. #418, Montreal, QC Canada H4R 1X6
Either the coupon has expired already, or you entered the invalid coupon code. You can put the coupon code in the comments which is at the same page of the billing form. We will check and apply it if it is valid, otherwise we will email you. /Sorry, only one coupon code per order.
No. To avoid unnecessary miscommunication, discrepancy and/or likely delay, PiloShop.ca does not accept any phone order, please place order through our secured online shopping system.
Go to: www.PiloShop.ca.com and type in the item description or key words.
Usually 2-3 business days, We have most of the item in stock, for detail please Contact US online.
There will be no item requires special handling.
If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please DO NOT replace the order on-line. If you do, you may end up with duplicate orders and both would be charged. Contact US online.
No. Once an order is submitted it can only be amended or edited by Contact US Online. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.
We do not combine orders for you. However, if you call or email us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.
Please Contact US online to cancel the order before 11 AM EST, if the order has not been processed.
No. Cancelled orders must be replaced in the form of a new order on our website.
Same payment method as you paid for your orders. /Around 5 - 7 business days.
No, there is no order button for you to place a backorder, and we can't do that either on our end.
When we charge your order, our inventory shows this item is still available; however, on this particular day, this item was ordered a lot, therefore, by the time the warehouse is ready to ship your order, the item is already out of stock.
Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block PiloShop.ca.com and/or secure PiloShop.ca.com cookies. 2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.
1. Cookies are not enabled, or your browser is configured to block PiloShop.ca.com and/or secure PiloShop.ca.com cookies. 2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.
Payment
What payment methods does PiloShop.ca accept?We accept personal checks or company checks and PiloShop Gift Certificate. We do NOT Visa MasterCard, Paypal due to high discount rate and fees.
PiloShop.ca respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from PiloShop.ca will be in regard to your order, RMA status and other information you may have requested, such as our discounts and newsletters.
If I use gift card to order, can I get refund?
Only store credits, no cash refunds.
Shipping
Are shipping costs added cumulatively for each item I order, or do they decrease when multiple items are purchased together?When you order multiple items together, your shipping cost is usually reduced, according to weight and size, safety and insurance required. Simply place all items you wish to purchase in the shopping cart, pick your state and method of shipping and apply the shipping calculator. You will be shown a total shipping cost that includes any applicable reductions.
Please refer to the order tracking page
It may be a back ordered product, please Contact US Online.
Or please call the carriers (Canada post etc.) to TRACE DOWN your packages, have your shipping address ready for double check purpose.
Or please call the carriers (Canada post etc.) to TRACE DOWN your packages, have your shipping address ready for double check purpose.
We wrapped the products, and then put them into the boxes. We will make sure the products will arrive in original condition.
All orders placed with Ground shipping will be processed and shipped within 2 business days from time of purchase.
After your order has been shipped out, the tracking number will be sent to you automatically via our system. Alternatively, you can Contact US Online and we will reply you in 24 hours (excludes weekends and holidays).
Please wait 1-2 days to track your order after our carrier scan it, if still invalid, please Contact US Online
If customer gave the incorrect shipping address, we will charge the shipping fee for re-send. If we typed the wrong address, we will re-ship the order without any additional fee.
Return
Can you call your carrier to change the shipping address if the shipping address is incorrect?Sorry, once order has been picked up by our carrier, the shipping address can't be changed any more.
Just to fill out the RMA request form. You need to read the return policy before you fill out the form. Once you filled out the form, you will get an email response within 24 to 48 hours, and the instructions of the return and RMA# will be included in the email.
No, PiloShop.ca does not pay the return shipping cost for return merchandises. The customer is solely responsible for shipping any returned product to PiloShop.ca. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products under all circumstances. Shipping fee is a fee that is paid to the shipping company not to PiloShop.ca, therefore all shipping fees are NON-REFUNDABLE".
No, shipping fee will not be refunded.
No.
Please Contact US Online
Please Contact US Online
At PiloShop.ca, we don't replace different item for any return order, that means a replacement can be made only for the same product and same brand.
It takes 2-5 business days for us to process and re-ship or issue a refund if we have stock.
PiloShop.ca doesn't cross-ship replacement merchandise. You can get any replacement only after we receive the original merchandise returned back firstly, or you need to place a new order, that won't affect your return issue.
